Term and Conditions

Last Updated: [Insert Date]

Welcome to Tools Masters Home (operating as Household Tool Store). These Terms and Conditions govern your use of our website (toolsmastershome.com) and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive license to access and use our website for personal and professional purchasing purposes in accordance with these terms.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product designs, and software, is our property or our suppliers’ property and is protected by international copyright and trademark laws. Unauthorized use is prohibited.

1.3 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data from our site
• Misrepresent your identity or affiliation

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Professional-Grade Tools

Our products are designed for trade professionals in construction, plumbing, and related fields. Products include:

• Bathroom fixtures and brass fittings
• Bricklaying and masonry tools
• Carpentry and building tools
• Plumbing and central heating tools
• Specialized professional equipment

2.3 Non-Returnable Items

Due to hygiene and safety regulations, certain items cannot be returned:

• Drain rods & unblocking tools (hygiene reasons)
• Deburring & chamfering tools (safety reasons once used)
• Custom-cut copper pipes & products (made-to-order)

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We reserve the right to refuse any order.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions, though we will honor the price at the time of order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You represent that you have the legal right to use your payment method.

3.4 Order Confirmation

You will receive an email confirmation upon order placement. This constitutes our acceptance of your order.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

4.3 Delivery Areas

We ship globally except to certain remote areas in Asia and other regions we cannot service. International customers are responsible for any customs duties or taxes.

4.4 Delivery Issues

If your order is delayed or appears lost in transit, please contact us immediately at [email protected].

5. Returns and Refunds

5.1 Return Policy

Most items may be returned within 15 days of delivery if:

• Unused and in original packaging with all tags and accessories
• Accompanied by original receipt or order confirmation

5.2 Return Process

1. Email [email protected] within 15 days with order details
2. Receive Return Authorization and instructions
3. Ship items to: Household Tool Store Returns, 2780 Red Dog Road, Charlotte, NC 28204
4. Allow 3-5 business days for processing after we receive your return

5.3 Refunds

Refunds are issued to the original payment method within 3 business days of return approval. Original shipping charges are non-refundable unless the return is due to our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining its confidentiality and all activities under it.

6.2 Product Use

You agree to:

• Use all tools according to manufacturer instructions
• Wear appropriate safety equipment
• Comply with all local safety regulations

6.3 Compliance with Laws

You agree to comply with all applicable laws regarding the purchase and use of our products.

7. Limitation of Liability

7.1 General Limitation

To the fullest extent permitted by law, our liability for any claim related to your use of our website or products is limited to the purchase price of the product in question.

7.2 Product Liability

We are not liable for:

• Misuse of professional tools
• Consequential damages from product use
• Injuries resulting from failure to follow safety protocols

7.3 Website Availability

We are not liable for any damages resulting from website downtime or technical issues beyond our reasonable control.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by the laws of North Carolina, USA.

8.3 Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes shall be settled in the courts of Mecklenburg County, North Carolina.

8.4 Contact Information

For questions about these terms:

Household Tool Store
2780 Red Dog Road
Charlotte, NC 28204
United States
Email: [email protected]