Shipping Policy

At Household Tool Store (operating as Tools Masters Home), we’re committed to serving trade professionals with reliable shipping and a straightforward returns process. Our policy is designed with your busy schedule in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your professional needs:

Note: Delivery times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship globally (excluding certain remote areas in Asia). International customers are responsible for any customs duties or taxes imposed by their country.

Returns & Exchanges

General Policy

We stand behind our professional-grade tools. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Basic Requirements:

• Items must be unused and in original packaging with all tags and accessories
• Original receipt or order confirmation required
• Return shipping is customer’s responsibility unless item is faulty or incorrect

Step-by-Step Return Process

1. Initiate Your Return

Email our trade support team at [email protected] within 15 days of delivery with:

• Your order number
• Item(s) to be returned
• Reason for return
• Preferred resolution (refund or exchange)

2. Receive Return Authorization

Within 1 business day, we’ll email you:

• Return Authorization Number (RMA)
• Detailed return instructions
• Prepaid return label (if applicable for faulty/incorrect items)

3. Package and Ship

Securely package the items in original packaging with the RMA number clearly visible. Ship to:

Household Tool Store Returns
2780 Red Dog Road
Charlotte, NC 28204
United States

4. Processing

Allow 3-5 business days for processing after we receive your return. We’ll email confirmation once completed.

Refund Information

Timing: Refunds processed within 3 business days of return approval

Method: Original payment method (Visa, MasterCard, JCB, PayPal)

Deductions: Original shipping charges are non-refundable (unless return is our error)

International Refunds: May take additional 3-5 business days to appear on your statement

Exchange Process

For exchanges of professional tools:

• Follow the standard return process above
• Clearly state the replacement item needed in your initial email
• We’ll ship the replacement once the return is received (additional charges may apply for price differences)
• Expedited shipping available for urgent trade needs

Damaged or Incorrect Items

If you receive damaged tools or incorrect items:

• Contact us immediately at [email protected]
• Include photos of the damage or incorrect item
• We’ll arrange prepaid return shipping and expedite replacement

For trade professionals with urgent needs, we may ship replacements immediately in certain cases.

Contact Our Trade Support Team

For questions about returns or exchanges of professional tools:

• Email: [email protected]
• Business Hours: Monday-Friday, 8am-5pm EST
• Average Response Time: 1 business day

We value your business as a trade professional and aim to make the return process as efficient as possible to minimize disruption to your work.